ERK Scooter Direct Sales ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy complies with the General Data Protection Regulation (GDPR) and Belgian data protection laws. By using our services, you consent to the data practices described in this policy.
Personal Information
- Name and contact information (email, phone number)
- Address and location data (for delivery purposes)
- Payment information (processed securely through third-party providers)
- Communication preferences
Technical Information
- IP address and device information
- Browser type and version
- Website usage data and analytics
- Cookies and similar tracking technologies
Service Provision
To process orders, provide customer support, and deliver products
Communication
To respond to inquiries, send order updates, and provide customer service
Legal Compliance
To comply with Belgian laws, tax regulations, and warranty obligations
Website Improvement
To analyze website usage and improve user experience
Contract Performance
Processing necessary for the performance of a contract (order fulfillment, delivery)
Legitimate Interest
Processing necessary for our legitimate business interests (website analytics, customer service)
Consent
Processing based on your explicit consent (marketing communications)
Legal Obligation
Processing required by Belgian law (tax records, warranty documentation)
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Payment processors, delivery companies, and IT service providers
- Legal Requirements: When required by Belgian law or court order
- Business Protection: To protect our rights, property, or safety
- Consent: With your explicit consent for specific purposes
Right of Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to processing based on legitimate interests
To exercise your rights: Contact us at [email protected] or +32 465 14 90 52. We will respond within 30 days as required by GDPR.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for data transmission
- Secure data storage and access controls
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
We retain your personal data only as long as necessary for the purposes outlined in this policy:
Our website uses cookies to enhance your browsing experience. We use:
Essential Cookies
Required for website functionality (always active)
Analytics Cookies
Help us understand website usage (consent required)
Marketing Cookies
Used for targeted advertising (consent required)
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Authority: You have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD) if you believe your data protection rights have been violated.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.