Welcome to ERK Scooter Direct Sales. These Terms of Use ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
These Terms are governed by Belgian law and comply with applicable European Union regulations. If you do not agree with these Terms, please do not use our services.
ERK Scooter Direct Sales
Molenbeek, Brussels, Belgium
Email: [email protected]
Phone: +32 465 14 90 52
Website: scooterdirectsales.com
By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
Important: These Terms constitute a legally binding agreement. Please read them carefully.
ERK Scooter Direct Sales provides the following services:
- Sale of electric scooters and related accessories
- Product information and specifications
- Customer support and consultation
- Delivery services within Brussels and surrounding areas
- Warranty and after-sales support
- Website and online platform services
Order Process
- All orders are subject to acceptance by the Company
- We reserve the right to refuse or cancel orders at our discretion
- Product availability is subject to stock levels
- Prices are subject to change without notice
Payment Terms
- Payment is due upon order confirmation
- We accept various payment methods as displayed on our website
- All prices include Belgian VAT (21%)
- Payment processing is handled by secure third-party providers
Delivery
- Delivery is available within Brussels and surrounding areas
- Delivery times are estimates and not guaranteed
- Risk of loss transfers to customer upon delivery
- Customer is responsible for inspection upon delivery
Right of Withdrawal
You have the right to withdraw from the contract within 14 days of receiving the product.
- Withdrawal period starts from the day you receive the product
- Products must be returned in original condition
- Return shipping costs are your responsibility
- Refund will be processed within 14 days of receiving returned product
Warranty Rights
Products come with a 2-year warranty as required by Belgian law.
- Warranty covers manufacturing defects
- Normal wear and tear is not covered
- Warranty claims must be made within the warranty period
- Proof of purchase is required for warranty claims
Conformity
Products must conform to the contract. If they do not, you have the right to repair, replacement, price reduction, or contract termination.
You may not use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include:
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful or malicious code
- Attempting to gain unauthorized access to our systems
- Using our services for commercial purposes without permission
- Providing false or misleading information
- Interfering with other users' enjoyment of our services
All content on our website, including text, graphics, logos, images, and software, is the property of ERK Scooter Direct Sales or its licensors and is protected by Belgian and international copyright laws.
Permitted Uses
- Viewing and browsing our website for personal use
- Printing pages for personal reference
- Sharing product information with others
Prohibited Uses
- Copying or reproducing content without permission
- Using our trademarks or logos without authorization
- Reverse engineering or decompiling our software
- Creating derivative works based on our content
To the maximum extent permitted by Belgian law, ERK Scooter Direct Sales shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from misuse of products
- Third-party actions or content
- Force majeure events
Important: Our total liability shall not exceed the amount paid by you for the specific product or service.
You agree to indemnify and hold harmless ERK Scooter Direct Sales, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our services or violation of these Terms.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
These Terms are governed by Belgian law. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
Alternative Dispute Resolution
Before pursuing legal action, we encourage you to contact us directly to resolve any disputes. We are committed to finding amicable solutions to customer concerns.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.
If you have questions about these Terms of Use, please contact us:
ERK Scooter Direct Sales
Molenbeek, Brussels, Belgium
Email: [email protected]
Phone: +32 465 14 90 52
WhatsApp: +32 465 14 90 52
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.